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A La Carte Services

A La Carte Services

A la Carte Services

As well as the licensed packages we offer, the real strength of working with us is the way we can customise the phone of each of your members of staff – giving them exactly what they need at their fingertips.

Each of these services can be added as needed to any single user’s package.

Popular Options

Alternate numbers
Allows you to have alternate numbers and extensions for a single user.
Call Forwarding Always
Need to crack on with something important and don’t want any distractions? Call Forwarding Always sees all calls to your number redirected to someone else.
Call Forwarding Busy
If you don’t want to miss that important call while you’re talking to someone else, Cal Forwarding Busy will make sure any calls intended for you are forwarded to a nominated colleague should you be busy.
Call Forwarding No Answer
No-one likes an unanswered call, and your customers are no different. If your extension doesn’t pick up within the specified number of rings, the call will be redirected to a nominated colleague who can take the call on your behalf.
Call Forwarding Selective
There may be certain circumstances that mean you need a call to be forwarded. This option lets you select your own criteria for calls to your extension to be redirected.
Call notify
Never miss a call again. Receive email notifications of calls made to a particular phone number.
Call recording
Record your calls for training or monitoring purposes.
Call transfer
Transfer calls to other numbers as required – ideal for handling general enquiries, for example.
Fax messaging
A fax machine with none of the faff – your fax messages will be delivered to an email address instead.
Hoteling guest
Ideal if you have a hot desk environment or use temps on a regular basis. Hoteling allows them to associate their profile with a specific phone.
Shared call appearance
Associate a number of devices with one phone number – so you can make calls from the office, home or mobile and it will appear as the same number.
Simultaneous ring personal
You can configure a secondary phone number to ring, such as a mobile, at the same time as the main number, to make sure you don’t miss a single call.

Enhanced Options

Alternate numbers
Enables users to have up to ten phone numbers and/or extensions assigned to them. The usual ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity.

Anonymous call rejection
Fed up of dubious cold calls from disreputable salespeople? This option will automatically reject calls from numbers where caller ID is ‘withheld’.
Automatic call-back
You’ll be notified immediately if a previously busy phone in your group becomes available.
Barge-in exempt
Stops other users from joining a call halfway through, even if they have barge-in permissions on their line.
Busy lamp field
Monitor the phone status of a list of users to see who is on a call and who isn’t.
Call return
Return a call to the last number that rang you.
Call waiting
Lets you receive a call while already taking one.
Calling line ID delivery blocking
Allows you to keep your phone number hidden from the person you are calling.
CommPilot express
Configure your phone service quickly and easily based on pre-defined profiles.
Customer originated trace
Trace the last call that you received.
Directed call pickup
Pick up a call to another group member using an access code.
Directed call pickup with barge-in
Allows you to join a conversation on another line by using an access code.
Do not disturb
Restricts all incoming calls to your number, so you can work without interruptions.
External calling line ID delivery
Allows you to see caller ID for calls from outside your organisation.
Hoteling host
Designate a user as a host, so another user with Hoteling guest can log onto that phone.
Last number redial
Quickly redial the last number using an access code.
Music on hold user
Want your callers to be in a better mood while they’re on hold. Choose this package and the right music and they will be.
Pre-alerting announcement
This allows you to play a greeting message before connecting a call. For example, you could use it to tell callers that their call may be recorded for training purposes.
Priority alert
Got a client that you want to know is calling even if you aren’t looking at the caller ID? Priority alert lets you assign ring tones to different numbers.
Push to talk
Make and selectively receive push to talk communications – basically turning your phone or mobile into a walkie talkie. Over.
Remote office
Assign a number from a remote location to be your current phone number – meaning you can use your home phone as your office home, for example.
Sequential ring
If an inbound call matches the criteria you have set, this setting will see a group of phones ringing in order until it is answered.
Speed dial
Because life’s too short to be pressing buttons.
Three-way call
Need to talk to two people at once? This is the answer.
Voice messaging user
A voice mailbox that is usually added to hunt groups to provide group voice messaging. Messages can be sent as an audio attachment to an email address if you want, or accessed by dialling in.