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Group Services

Group Services

A la Carte Services

This is where you will find the features and functions that will put the finishing touches to your phone system – take a look through what we have to offer, and give us a call to talk it through in more detail.

[expand title=”Account/Authorisation codes” rel=”services-highlander”]This option allows a group administrator to decide which users can make inter-group calls, and to track those calls when they are made.[/expand]
[expand title=”Auto Attendant” rel=”services-highlander”]Like having a real live receptionist, this customisable, automated option directs calls to the people or department they need to reach – Press 1 for sales, for example.[/expand]
[expand rel=”services-highlander” title=”Call Capacity Management”]To avoid overstretching your bandwith, this option enables a system administrator to limit the number of calls that can be made from within the group at the same time.[/expand]
[expand rel=”services-highlander” title=”Call Park”]Need your staff to be able to put people on hold and pick up from another extension? Call park lets you do just that.[/expand]
[expand rel=”services-highlander” title=”Call Pickup”]Put your workforce into groups, and allow any member of a group to pick up calls to other members of that group using their own phone.[/expand]
[expand rel=”services-highlander” title=”Hunt Group”]Sounds dramatic, doesn’t it? Actually means that you can group phones together and then decide how they should ring. They could all ring at the same time, for example, or one after another. Calls could be distributed to different phones on a percentage basis, or to the user who has been idle the longest. You can also set a sequential order within the group to route calls through to. Not as exciting as it sounds, admittedly, but still very useful.[/expand]
[expand rel=”services-highlander” title=”Incoming Calling Plan”]Helps prioritisation by allowing a group administrator to restrict incoming calls by call type.[/expand]
[expand rel=”services-highlander” title=”Music on Hold”]Select music (or even video) to play to users on hold. We recommend ‘Hanging on the Telephone’ by Blondie. We’re very literal like that![/expand]
[expand rel=”services-highlander” title=”Outgoing Call Plan”]The group admin can restrict outgoing calls by call type.[/expand]
[expand rel=”services-highlander” title=”Trunk Group”]Allows a group of users on a device to have a restricted number of active calls[/expand]
[expand rel=”services-highlander” title=”Voice Messaging Group”]Allows simple phone retrieval of voice messages.[/expand]