Continue reading "Voice 2 Teams"

"> Skip to main content

Voice 2 Teams

Voice 2 Teams

TXI Telecoms is excited to launch our new voice enablement of Microsoft Teams ‘Voice2Teams’. Bringing our many years of delivering carrier-grade hosted telephony to the Microsoft World. Voice2Teams is delivered by the market-leading Cisco BroadSoft hosted UC platform with over 70 million users worldwide, providing true carrier-grade telephony.

What is Microsoft Teams?

Microsoft Teams is a Hub for Teamwork and collaboration. Combining persistent workspaces where your team can chat and collaborate.

What is Voice2Teams?

Voice2Teams (Voice2Teams & Voice2Teams Plus) delivers carrier-grade telephony to Microsoft teams seamlessly, powered by Evolve IP. By leveraging our extensive portfolio of products alongside the industry-leading Cisco BroadSoft platform, We can deliver the services and solutions that your customers require on top of the Microsoft Platform.

What can Voice2Teams bring to Microsoft Teams?

Allow TXI Telecoms to help you deliver voice to Microsoft Teams, whilst removing the pain points. Our support and porting teams can help and provide advice on all of your migration and ongoing support requirements.

Voice2Teams (Voice2Teams & Voice2Teams Plus) flexible hybrid deployment model ensures you can enjoy the convenience of voice-enabled Teams mixed with other IP endpoints (Handsets, DECT Phones, door entry systems etc) with only the Teams users requiring a Microsoft license. Allowing you to have the features you want, at the cost that works.

Key Features

  • Call Recording – Fully PCI, MFIDII with AI
  • Call Analytics – Real-time analytics giving insight into business calling trends
  • Fraud Management – Sentry Fraud tool to minimise fraud
  • Integrations – CRM and other bespoke integrations into over 300 applications
  • Intelligent Virtual Agents (IVA) – Leverage our AI technology to deliver huge ROI and increase customer satisfaction.
  • Contact Centre (CC) – UC Omni Channel for your customer service representatives
  • Automated Disaster Redirect – Automatically failover in the event of loss of connectivity
  • Open competitive calling plans, bundled or metered
  • Tight Service level agreements delivering 5 x 9 carrier voice
  • Porting supported in over 20+ countries, new DID’s available in 72+ countries
  • Automatic 24 x7 Fraud management
  • Numerous additional Telephony features

Microsoft Teams with Voice2Teams delivers carrier-grade telephony into one of the leading collaboration tools by providing a full cloud telephony solution that works anywhere and on any device. This complimentary solution brings advanced call routing and a full UC feature set enabling an increase in productivity for any size business, at the same time providing flexible working with full Disaster Recovery and real-time Fraud Management.

Voice2Teams also delivers a hybrid telephony option by ensuring non-Teams users all benefit from the same telephony features without having the additional cost of the Microsoft licenses, i.e. in meeting rooms, warehouse, lobby area’s etc.

We offer two license options for full Teams integration to our partners, offering cost-effective integration with increased functionality.

  • Voice2Teams – Full BroadSoft/Cisco User license with Microsoft Teams as the primary phone delivering carrier-grade telephony.
  • Voice2Teams Plus – Full BroadSoft/Cisco User license allowing other devices to be used for calling alongside Teams i.e. UC One, IP Desk phone. Up to 4 devices per user.